Call the order line
We check the Xfinity coverage filed for your ZIP, price the plans and place the order. Existing accounts, billing and faults go through Xfinity.
(877) 365-2069 Start a callXfinity Ordering Help
Which number to call
Existing Xfinity customers: account changes, billing and faults are handled by Xfinity directly at 1-800-XFINITY (1-800-934-6489). Our line is for new service: what Xfinity has filed for your ZIP, the plans and prices, and placing the order.
This is an independent authorized-retailer ordering line. We are not affiliated with Comcast or Xfinity.
Our order line
Three ways to use it
Each one reaches our ordering desk, which handles new service only. An existing Xfinity account stays with Xfinity.
When the line is open
We take calls in the hours below, Eastern Time. Questions about an existing account go to Xfinity, whose line answers around the clock.
- Mon–Fri 8 AM–9 PM ET
- Sat–Sun 9 AM–6 PM ET
Want a call back?
Call and ask for a callback at a time that suits you, and we ring you back within open hours.
Ask for a callbackWhat we handle
New service, start to finish
This line orders new service; it does not hold accounts. The three jobs below are ours. A fault, a charge or an outage on an existing account belongs with Xfinity, and we point you there instead of keeping you on the phone.
Coverage and availability
We start from the Xfinity coverage filed for your ZIP in the FCC data. The list is a starting point, not a guarantee: Xfinity confirms the street address before an order goes through. Each plan comes with three numbers: the promotional rate, the months it runs, and the regular rate after it.
Plans and bundles, priced out
We match a speed tier to how the household uses the connection, then price the equipment, any Mobile line and any TV add-on as separate lines, so the monthly total is visible. If a different provider filed for your ZIP suits you better, we say so.
Placing the order
We enter the order in Xfinity’s system and go through installation options, the appointment window and what to have ready. After activation the account is between you and Xfinity: billing, faults and changes go to Xfinity.
Published prices
Xfinity’s entry price for each service
These are the lowest rates Xfinity lists for new customers. Whether a plan is on offer at your address comes down to what Xfinity has filed there, and we check that before we quote.
Internet
from $45 /mo
300 Mbps
- Multi-year price guarantee on eligible plans
- WiFi equipment included
- Unlimited data included
TV
from $55 /mo
TV Core
- First 4K TV box + voice remote included
- 10+ channels incl. local broadcast
- Cloud DVR included
Mobile
from $30 /mo
Mobile Select · per line · requires Xfinity Internet
- Unlimited talk, text and data in the US
- Unlimited talk, text and data in 215+ destinations
- Unlimited hotspot data, reduced speeds after 15 GB
Home Security
from $45 /mo
Xfinity Home Security
- 24/7 Professional Monitoring
- Secure Cloud Video Storage
- Cellular Battery Backup
Rates as listed by Xfinity for new customers, before taxes and fees. Each rate has its own conditions (Auto Pay and paperless billing on Internet, for one), set out on the service’s page. Pricing and availability vary by address and are confirmed at the time of order.