Staffed 24/7 monitoring
Monitoring agents are on duty around the clock. When a sensor trips, an agent assesses the alert, contacts you, and calls emergency services if they are needed.
Xfinity Home Security
Xfinity Home Security, monitored around the clock.
Xfinity’s professional monitoring runs 24/7. Below: what the service includes, what the equipment does, and the starting price before you call.
from
$45
/mo*
*Includes a $10/mo auto-pay & paperless-bill discount. Equipment sold separately. Pricing subject to change. Availability and exact pricing vary by address. Taxes and fees extra.
Included
Six parts of the monitored service
Equipment in the home, a backup connection, an app and a staffed monitoring center, as Xfinity describes the service.
About 7 days of cloud video
Camera recordings are saved to the cloud automatically for up to approximately 7 days, and you can play them back from a phone or computer.
Cellular and battery backup
If the power or the internet drops, a cellular backup connection keeps the monitoring running until service returns.
Control from the app
The Xfinity app arms the system, opens a live camera feed, locks a door and sends alerts to your phone wherever you are.
A no-contract option
Eligible plans can start without a long-term contract. Which no-contract options Xfinity offers at your address is something we confirm on the call.
Check it on the TV
With Xfinity TV, the Voice Remote brings up the system status and camera feeds on the television, with no extra app required.
Equipment
Cameras, sensors, locks and monitoring
The system is built from devices chosen for your layout, from a doorbell camera to a sensor on every opening.
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Cameras and doorbells
Indoor and outdoor HD cameras, video doorbells among them, record all the time or on motion and keep footage in secure cloud storage. The doorbell shows who is outside on your phone.
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Locks and sensors
Door and window sensors send an alert when something opens unexpectedly. Compatible smart locks let you give or remove access from anywhere, instead of hiding a spare key.
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Professional monitoring
Add Xfinity’s 24/7 professional monitoring and an agent looks at each alert before emergency services are called, so fewer false alarms go out.
In the app
Live status and alerts
Security questions
Xfinity Home Security, answered
A triggered sensor, whether an opened door, detected motion or smoke, sends a signal to a monitoring station staffed at all hours. An agent reviews it and tries to reach you; if your safety cannot be confirmed, the agent contacts local emergency services for you. Response procedures vary, and we can go through the current details before you order.
A typical core system is a central hub, door and window sensors and a keypad. Cameras, smart locks and motion detectors are added to suit the layout. Whether a device works in your home depends on its construction and wiring, and we go through the recommended setup on the call.
Not always. Some monitoring plans are offered without a long-term commitment on eligible configurations. Contract terms, early-termination conditions and plan lengths vary by package and location, and we read them to you before anything is activated.
Standard plans generally keep cloud video for approximately 7 days, and upgraded plans keep it longer. Footage is reached through your account sign-in, so only you see it unless you share access. Storage length and access terms are subject to Xfinity’s current service agreement, which we can read to you.
Question not listed?
Call the order line